LIDE Industries is an ISO 9001 2008 certified company. As such it is important that we send out and receive back customer surveys. These important questions below help us align LIDE Industries with all of our customers, suppliers & employees. Based upon ISO principles relevant to customer service, we have formulated a well rounded but brief questionnaire for you, our customers. Your help in completing this survey is of great service to our company.

PRINCIPLE 1: CUSTOMER FOCUS

LIDE Industries depends on you and should understand your current and future needs.

Have we met your tank project requirements on time?

Yes No

Have we met your tank project requirements on budget?

Yes No

Have we exceeded your expectations?

Yes No

Will you use us to bid your next tank or vessel project?

Yes No

PRINCIPLE 2: INVOLVEMENT OF THE PEOPLE

People in all departments are the essence of our organization and their full involvement enables their abilities to be used for your benefit. Now that your recent order has been filled, how would you rate your satisfaction with each of the following departments?

Sales: Excellent Good Fair Poor Unacceptable

Engineering: Excellent Good Fair Poor Unacceptable

Project Mng: Excellent Good Fair Poor Unacceptable

QC / QA: Excellent Good Fair Poor Unacceptable

Delivery: Excellent Good Fair Poor Unacceptable

Invoicing: Excellent Good Fair Poor Unacceptable

PRINCIPLE 3: CONTINUAL IMPROVEMENT

Continual Improvement of LIDE Industries' overall performance is a permanent objective of our organization.

Please give a brief description of what (if anything) you believe LIDE Industries does consistently well:

Please give a brief description of what (if anything you believe LIDE Industries does consistently poorly.

PRINCIPLE 4: MUTUALLY BENEFICIAL RELATIONSHIPS

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. Which of the following statements best reflects the relationship LIDE Industries has built with your company?

The LIDE Industries team was an asset to us on our last project.

The LIDE Industries team was a liability to us on our last project.

The LIDE Industries team did not play an overall significant roll on our last project.

Thank you for your time on this survey. This information will be utilized to create a better tank and vessel company for you.